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How mabar98 Handles Your Personal Information

Your account data, wallet details, and activity on mabar98 are handled with clear rules — what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA & OVO Wallet PrivacyYour Right to AccessData Retention PolicyContact for Requests
mabar98 How mabar98 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We use SSL encryption on all data in transit between your device and our servers. Account sessions are tied to your device fingerprint, so a login from an unrecognised device in Jakarta or anywhere else triggers a verification step before access is granted. We review data retention schedules periodically and remove inactive account data that is no longer needed for legal or operational purposes.

Encryption in Transit

All data moving between your phone and our platform travels over SSL. This covers login, wallet top-ups via DANA or OVO, and account updates.

Cookie Controls

Session cookies keep your lobby state between visits. You can clear or block them through your browser; doing so will log you out and reset your session preferences.

Retention and Deletion

We keep your account data while your account is active and for a period after closure as required by applicable law. You can request deletion by contacting support.

Third-Party Processors

Payment partners — DANA, OVO, GoPay — process transaction data under their own privacy policies. We share only the minimum data needed to complete your deposit or withdrawal.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles these requests directly. Send your request through any of the channels below with your registered account details so we can verify your identity before making any changes. We aim to respond to data requests within a reasonable timeframe in line with applicable local law.

Live Chat Open the chat widget from any page while logged in. Fastest path for account-linked data questions and wallet verification queries.
Email Support Send your data access or deletion request to our support address. Include your registered email and the specific data you are asking about.
Account Settings Some personal details — display name, phone number, email — can be updated directly inside your account settings without contacting support.

Common Questions About Your Data

These are the questions we hear most often about how your information is used, stored, and managed on mabar98.

We collect your name, email address, and phone number at registration. Device and browser data is recorded at login to protect your account from unauthorised access.

No. We only receive a transaction reference and amount from the payment processor. Your e-wallet PIN and full account details never pass through our systems.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide the data we hold on your account.

Yes. Submit a deletion request through support. We will remove your data subject to any retention obligations under applicable law in Indonesia and eligible regions.

We retain records for a period required by applicable local law after account closure. Once that period passes, your data is removed from active systems.

Reach our support team directly via live chat or email. Describe the concern and your account details. We treat all data complaints as priority support tickets.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.